My client has selected No on Consent for the cancellation policy

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• Do I charge the cancellation fee for a client who doesn't attend their first appointment?

  When a client doesn't attend their first appointment, we let the cancellation fee go. Please email the client to check in and direct them to our website to rebook if they would like.

• 📤 My client wants me to send the Treatment Review Letter to a new GP

  You must send the Treatment Review Letter to the original GP listed on the client’s MHCP, as per Medicare rules. You can CC the new GP if the client would like them included. ✅ Before sending: Confirm you have the client’s written consent. Ensure ...

• ❌ What do I do if a client cancels or no shows?

  You can decide whether to apply or waive the cancellation fee—no approval required. Use your discretion based on the situation. If a client escalates or complains, we will assess the case together. ?️ Watch: ...

• How do I request a release of information consent from my client?

  Please see instructions here: https://drive.google.com/file/d/1wMaJZEmuLmKGLW-tf35ysd6KVWhqvee6/view?usp=sharing

• How do I send a psychometric tool to my client to complete from Halaxy?

  To send a psychometric tool from Halaxy as a form to be completed by the client, it needs to be set up as an "intake form". Please see here the example of the EPDS: https://drive.google.com/file/d/1vZVncmsi1iPql_7WPFxswoYrcBLlJDww/view?usp=drive_link ...