📤 My client wants me to send the Treatment Review Letter to a new GP

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• How do I send a psychometric tool to my client to complete from Halaxy?

  To send a psychometric tool from Halaxy as a form to be completed by the client, it needs to be set up as an "intake form". Please see here the example of the EPDS: https://drive.google.com/file/d/1vZVncmsi1iPql_7WPFxswoYrcBLlJDww/view?usp=drive_link ...

• The invoice won't process as it says the GP provider number is incorrect or the referring provider number is invalid

  If you receive the above error message when trying to process a client claim to Medicare, the GP provider number has been entered incorrectly. 1) Please review the original referral document from the GP which is attached in the Funding tab in the ...

• What if the client does not have their next set of referral paperwork uploaded yet?

  Please always plan sessions by looking around 5 days ahead. When planning, please ensure the client has enough sessions on their Mental Health Care Plan. If clients are yet to provide new paperwork (a Review or new Mental Health Care Plan), please ...

• My client has asked to transfer to another clinician at Mums Matter, what do I do?

  Please submit a ticket to the support team if you and your client have directly talked about them transferring to another clinician. Once transfer is in process, please write to the GP to close off your treatment. You do not need to complete our ...

• Can someone call the GP to get my client's mental health care plan?

  Client's are responsible for providing their referral and MHCP. We can not call GPs to request these. Please ask your client to obtain the documents and email or upload them to us.