Do I charge the cancellation fee for a client who doesn't attend their first appointment?

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• My client has selected No on Consent for the cancellation policy

  Client may choose not to consent to having their credit card charged a cancellation fee automatically. However, the cancellation fee still applies. Please discuss this with the client in the first session to let them know that any cancellation fee ...

• What is the fee structure? When do I charge the Extra Services fee?

  Please see the different fee scenarios here: https://drive.google.com/file/d/1-aDKrqTGVyHEt12rBYr5Y5K7FPx5eXlZ/view?usp=sharing

• What do I charge my client when they have used More than 10 sessions this calendar year (no Medicare rebate remaining)?

  Please process the Extra Services fee to the client's credit card. No rebate will be possible.

• ❌ What do I do if a client cancels or no shows?

  You can decide whether to apply or waive the cancellation fee—no approval required. Use your discretion based on the situation. If a client escalates or complains, we will assess the case together. ?️ Watch: ...

• What do I charge my client when they have had Less than 10 sessions this calendar year (Medicare rebate remaining) but More than 20 bulk-billed sessions with Mums Matter Psychology?

  Please process the Extra Services Medicare Item to the client's credit card Then process the Medicare rebate Please see here: https://drive.google.com/file/d/1Hk-EiYGEI_t7y2AwJg-GK4JQOAYb0wb0/view?usp=drive_link Please also ensure this is booked in ...