Client may choose not to consent to having their credit card charged a cancellation fee automatically. However, the cancellation fee still applies. Please discuss this with the client in the first session to let them know that any cancellation fee ...
Client's are responsible for providing their referral and MHCP. We can not call GPs to request these. Please ask your client to obtain the documents and email or upload them to us.
You must send the Treatment Review Letter to the original GP listed on the client’s MHCP, as per Medicare rules. You can CC the new GP if the client would like them included. ✅ Before sending: Confirm you have the client’s written consent. Ensure ...
Please note that referrals emailed or uploaded by clients can take up 72 hours to appear in their Halaxy account. If your client's referral is not in Halaxy you can check directly with your client.
Medicare sessions cannot be provided while the client is overseas. You may see the client privately if they are willing to pay out of pocket. Always confirm location and payment type prior to the session.