❌ What do I do if a client cancels or no shows?

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• Has my client's referral been received?

  Please note that referrals emailed or uploaded by clients can take up 72 hours to appear in their Halaxy account. If your client's referral is not in Halaxy you can check directly with your client.

• 🌏 My client is travelling overseas—can I still see them?

  Medicare sessions cannot be provided while the client is overseas. You may see the client privately if they are willing to pay out of pocket. Always confirm location and payment type prior to the session.

• How do I look up a client's Medicare card details?

  Please always check via Halaxy before commencing sessions with a client that their Medicare card is valid (Funding - the button next to the Medicare card number). If it is not, please access HPOS and login using your PRODA details. Please then use ...

• Has my client's payment been received through the bank account?

  ? Direct Deposit Payments Direct deposit payments will be marked as “paid” on the invoice once received, usually within 24 hours. If not marked paid, the funds have not yet arrived. Only follow up if the client states they’ve made payment and it ...

• Can someone call the GP to get my client's mental health care plan?

  Client's are responsible for providing their referral and MHCP. We can not call GPs to request these. Please ask your client to obtain the documents and email or upload them to us.