I want to open more or different hours to my schedule in Acuity

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• Why don't the appointments in Acuity and Halaxy match?

  Acuity and Halaxy are not synced. You need to manually enter the appointments in Halaxy that are in Acuity. Whatever is in Acuity is the truth. This is what the client knows and the admin team know. Please edit Halaxy so it matches Acuity. You can ...

• 🌐 How do I manage timezones in Acuity?

  Please keep your Acuity calendar set to Melbourne time (AEST/AEDT). This ensures consistency across the team. ? Booking for clients in other timezones: When creating an appointment, select the client’s timezone from the dropdown at the time of ...

• I want to access the original Mums Matter clinician training

  Structured Online Training – You can re-enrol in our online training modules anytime to refresh your knowledge or revisit key concepts. These modules provide step-by-step guidance on our processes and best practices. Please access the course here: ...

• ➕ How do I add an extra appointment in Acuity (not my regular time)?

  Please follow these instructions. https://drive.google.com/file/d/14fU1f0xBH8RF2C27LQSa1FSOPQyffdfM/view?usp=sharing

• I want help rescheduling my clients because I can no longer work those times

  Please email and SMS your client to let them know you need to reschedule, either directing them to our website to book a new time, or by offering them some other specific times you can offer.