Why don't the appointments in Acuity and Halaxy match?

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• 🌐 How do I manage timezones in Acuity?

  Please keep your Acuity calendar set to Melbourne time (AEST/AEDT). This ensures consistency across the team. ? Booking for clients in other timezones: When creating an appointment, select the client’s timezone from the dropdown at the time of ...

• 📆 I have booked two sessions at the same time in Halaxy for the same client

  This is likely due to accidental duplication. Simply delete the duplicate in Halaxy. Always check Acuity to ensure consistency.

• I want to open more or different hours to my schedule in Acuity

  If you would like to permanently change your schedule in Acuity, please change your roster in Acuity: https://drive.google.com/file/d/1eTn5tf5etHzTthxeXkhWzQCfHhXyMAwy/view?usp=drive_link Please let the administration team know of any permanent ...

• How do I create a payment plan for my client in Halaxy?

  Please see these instructions https://support.halaxy.com/hc/en-au/articles/10443432916367-Create-an-invoice-payment-plan?ref=blog.halaxy.com

• How do I send a psychometric tool to my client to complete from Halaxy?

  To send a psychometric tool from Halaxy as a form to be completed by the client, it needs to be set up as an "intake form". Please see here the example of the EPDS: https://drive.google.com/file/d/1vZVncmsi1iPql_7WPFxswoYrcBLlJDww/view?usp=drive_link ...