I want help rescheduling my clients because I can no longer work those times
Please email and SMS your client to let them know you need to reschedule, either directing them to our website to book a new time, or by offering them some other specific times you can offer.
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What do I do if I am unwell or can't attend booked sessions?
If you are unwell, please send a text message to your clients through Halaxy to let them know you're unwell and will need to cancel. Then let the admin team know that you are unwell by email and they will reschedule your clients. If you simply want ...
I need help with a client risk situation
Please book a 15 minute peer consultation here: https://app.acuityscheduling.com/schedule.php?owner=11940708&appointmentType=21453072
I want to access the original Mums Matter clinician training
Structured Online Training – You can re-enrol in our online training modules anytime to refresh your knowledge or revisit key concepts. These modules provide step-by-step guidance on our processes and best practices. Please access the course here: ...
I want to open more or different hours to my schedule in Acuity
If you would like to permanently change your schedule in Acuity, please change your roster in Acuity: https://drive.google.com/file/d/1eTn5tf5etHzTthxeXkhWzQCfHhXyMAwy/view?usp=drive_link Please let the administration team know of any permanent ...
🔁 My client has rescheduled a few appointments recently
Frequent rescheduling can affect therapeutic progress. Explore any underlying reasons and consider addressing it clinically. You are empowered to set gentle but firm boundaries if needed. Escalate only if it's becoming a barrier to effective care.