What do I do if I am unwell or can't attend booked sessions?

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• 📆 I have booked two sessions at the same time in Halaxy for the same client

  This is likely due to accidental duplication. Simply delete the duplicate in Halaxy. Always check Acuity to ensure consistency.

• Do I charge the cancellation fee for a client who doesn't attend their first appointment?

  When a client doesn't attend their first appointment, we let the cancellation fee go. Please email the client to check in and direct them to our website to rebook if they would like.

• I have reached my 10 client limit in NovoNote. How do I keep recording sessions?

  Please see here video instructions on how to continue to record sessions once you have reached the 10 client limit.

• What do I charge my client when they have had Less than 10 sessions this calendar year (Medicare rebate remaining) but More than 20 bulk-billed sessions with Mums Matter Psychology?

  Please process the Extra Services Medicare Item to the client's credit card Then process the Medicare rebate Please see here: https://drive.google.com/file/d/1Hk-EiYGEI_t7y2AwJg-GK4JQOAYb0wb0/view?usp=drive_link Please also ensure this is booked in ...

• What do I charge my client when they have used More than 10 sessions this calendar year (no Medicare rebate remaining)?

  Please process the Extra Services fee to the client's credit card. No rebate will be possible.