I need help with a client risk situation

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• I want help rescheduling my clients because I can no longer work those times

  Please email and SMS your client to let them know you need to reschedule, either directing them to our website to book a new time, or by offering them some other specific times you can offer.

• My client has selected No on Consent for the cancellation policy

  Client may choose not to consent to having their credit card charged a cancellation fee automatically. However, the cancellation fee still applies. Please discuss this with the client in the first session to let them know that any cancellation fee ...

• What if the client does not have their next set of referral paperwork uploaded yet?

  Please always plan sessions by looking around 5 days ahead. When planning, please ensure the client has enough sessions on their Mental Health Care Plan. If clients are yet to provide new paperwork (a Review or new Mental Health Care Plan), please ...

• ❌ What do I do if a client cancels or no shows?

  You can decide whether to apply or waive the cancellation fee—no approval required. Use your discretion based on the situation. If a client escalates or complains, we will assess the case together. ?️ Watch: ...

• My client has asked to transfer to another clinician at Mums Matter, what do I do?

  Please submit a ticket to the support team if you and your client have directly talked about them transferring to another clinician. Once transfer is in process, please write to the GP to close off your treatment. You do not need to complete our ...