๐ My client has rescheduled a few appointments recently
Frequent rescheduling can affect therapeutic progress.
Explore any underlying reasons and consider addressing it clinically.
You are empowered to set gentle but firm boundaries if needed.
Escalate only if it's becoming a barrier to effective care.
Related Articles
Why don't the appointments in Acuity and Halaxy match?
Acuity and Halaxy are not synced. You need to manually enter the appointments in Halaxy that are in Acuity. Whatever is in Acuity is the truth. This is what the client knows and the admin team know. Please edit Halaxy so it matches Acuity. You can ...
Has my client's referral been received?
Please note that referrals emailed or uploaded by clients can take up 72 hours to appear in their Halaxy account. If your client's referral is not in Halaxy you can check directly with your client.
๐ My client is travelling overseasโcan I still see them?
Medicare sessions cannot be provided while the client is overseas. You may see the client privately if they are willing to pay out of pocket. Always confirm location and payment type prior to the session.
How do I look up a client's Medicare card details?
Please always check via Halaxy before commencing sessions with a client that their Medicare card is valid (Funding - the button next to the Medicare card number). If it is not, please access HPOS and login using your PRODA details. Please then use ...
Has my client's payment been received through the bank account?
? Direct Deposit Payments Direct deposit payments will be marked as โpaidโ on the invoice once received, usually within 24 hours. If not marked paid, the funds have not yet arrived. Only follow up if the client states theyโve made payment and it ...