How do I look up a client's Medicare card details?

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• What do I charge my client when they have had Less than 10 sessions this calendar year (Medicare rebate remaining) but More than 20 bulk-billed sessions with Mums Matter Psychology?

  Please process the Extra Services Medicare Item to the client's credit card Then process the Medicare rebate Please see here: https://drive.google.com/file/d/1Hk-EiYGEI_t7y2AwJg-GK4JQOAYb0wb0/view?usp=drive_link Please also ensure this is booked in ...

• 📤 My client wants me to send the Treatment Review Letter to a new GP

  You must send the Treatment Review Letter to the original GP listed on the client’s MHCP, as per Medicare rules. You can CC the new GP if the client would like them included. ✅ Before sending: Confirm you have the client’s written consent. Ensure ...

• My client's Medicare payment won't go through

  Please see common Medicare errors and fixes here: https://drive.google.com/drive/folders/1DDdrJOLYoHrtgnN8FUqqcnG4YYs3rORl?usp=drive_link

• What do I charge my client when they have used More than 10 sessions this calendar year (no Medicare rebate remaining)?

  Please process the Extra Services fee to the client's credit card. No rebate will be possible.

• 💳 What if the credit card payment doesn't go through?

  If a card has insufficient funds: Send the invoice manually and notify the client - You can use the email template "Insufficient Funds - Invoice for Payment". Contact Admin only if there is a technical issue. ?️ Watch: ...