💳 What if the credit card payment doesn't go through?

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• My client's Medicare payment won't go through

  Please see common Medicare errors and fixes here: https://drive.google.com/drive/folders/1DDdrJOLYoHrtgnN8FUqqcnG4YYs3rORl?usp=drive_link

• How do I look up a client's Medicare card details?

  Please always check via Halaxy before commencing sessions with a client that their Medicare card is valid (Funding - the button next to the Medicare card number). If it is not, please access HPOS and login using your PRODA details. Please then use ...

• Has my client's payment been received through the bank account?

  ? Direct Deposit Payments Direct deposit payments will be marked as “paid” on the invoice once received, usually within 24 hours. If not marked paid, the funds have not yet arrived. Only follow up if the client states they’ve made payment and it ...

• How do I create a payment plan for my client in Halaxy?

  Please see these instructions https://support.halaxy.com/hc/en-au/articles/10443432916367-Create-an-invoice-payment-plan?ref=blog.halaxy.com

• What do I charge my client when they have used More than 10 sessions this calendar year (no Medicare rebate remaining)?

  Please process the Extra Services fee to the client's credit card. No rebate will be possible.