My client's Medicare payment won't go through

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• 💳 What if the credit card payment doesn't go through?

  If a card has insufficient funds: Send the invoice manually and notify the client - You can use the email template "Insufficient Funds - Invoice for Payment". Contact Admin only if there is a technical issue. ?️ Watch: ...

• How do I look up a client's Medicare card details?

  Please always check via Halaxy before commencing sessions with a client that their Medicare card is valid (Funding - the button next to the Medicare card number). If it is not, please access HPOS and login using your PRODA details. Please then use ...

• Has my client's payment been received through the bank account?

  ? Direct Deposit Payments Direct deposit payments will be marked as “paid” on the invoice once received, usually within 24 hours. If not marked paid, the funds have not yet arrived. Only follow up if the client states they’ve made payment and it ...

• 🌏 My client is travelling overseas—can I still see them?

  Medicare sessions cannot be provided while the client is overseas. You may see the client privately if they are willing to pay out of pocket. Always confirm location and payment type prior to the session.

• How do I create a payment plan for my client in Halaxy?

  Please see these instructions https://support.halaxy.com/hc/en-au/articles/10443432916367-Create-an-invoice-payment-plan?ref=blog.halaxy.com