You must send the Treatment Review Letter to the original GP listed on the client’s MHCP, as per Medicare rules. You can CC the new GP if the client would like them included. ✅ Before sending: Confirm you have the client’s written consent. Ensure ...
Please always check via Halaxy before commencing sessions with a client that their Medicare card is valid (Funding - the button next to the Medicare card number). If it is not, please access HPOS and login using your PRODA details. Please then use ...
Please submit a ticket to the support team if you and your client have directly talked about them transferring to another clinician. Once transfer is in process, please write to the GP to close off your treatment. You do not need to complete our ...
You can decide whether to apply or waive the cancellation fee—no approval required. Use your discretion based on the situation. If a client escalates or complains, we will assess the case together. ?️ Watch: ...