What is the fee structure? When do I charge the Extra Services fee?

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• What do I charge my client when they have used More than 10 sessions this calendar year (no Medicare rebate remaining)?

  Please process the Extra Services fee to the client's credit card. No rebate will be possible.

• Do I charge the cancellation fee for a client who doesn't attend their first appointment?

  When a client doesn't attend their first appointment, we let the cancellation fee go. Please email the client to check in and direct them to our website to rebook if they would like.

• How do I process Extra Services fees?

  Please see the following videos: Processing fees and rebate: https://drive.google.com/file/d/1Hk-EiYGEI_t7y2AwJg-GK4JQOAYb0wb0/view?usp=drive_link Bookings appts in Acuity: ...

• What do I charge my client when they have had Less than 10 sessions this calendar year (Medicare rebate remaining) but More than 20 bulk-billed sessions with Mums Matter Psychology?

  Please process the Extra Services Medicare Item to the client's credit card Then process the Medicare rebate Please see here: https://drive.google.com/file/d/1Hk-EiYGEI_t7y2AwJg-GK4JQOAYb0wb0/view?usp=drive_link Please also ensure this is booked in ...

• How do I change the fee on my Halaxy invoice?

  Please follow these instructions https://drive.google.com/file/d/1ss6UdvVnP9mcIxQRSYlCS7ZHuyEzUGnD/view?usp=drive_link