The invoice won't process as it says the GP provider number is incorrect or the referring provider number is invalid

If you receive the above error message when trying to process a client claim to Medicare, the GP provider number has been entered incorrectly.

1) Please review the original referral document from the GP which is attached in the Funding tab in the client file. If this document contains the correct provider number proceed to step 2. If not, proceed to step 3

2) Update the provider number in the referral data. Click on the name of the GP which opens their contact information. Click on "Edit" and update the provider number.

3) If you are unable to locate the correct GP provider number, please submit a help ticket

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