Please note that referrals emailed or uploaded by clients can take up 72 hours to appear in their Halaxy account. If your client's referral is not in Halaxy you can check directly with your client.
? Direct Deposit Payments Direct deposit payments will be marked as “paid” on the invoice once received, usually within 24 hours. If not marked paid, the funds have not yet arrived. Only follow up if the client states they’ve made payment and it ...
Please always plan sessions by looking around 5 days ahead. When planning, please ensure the client has enough sessions on their Mental Health Care Plan. If clients are yet to provide new paperwork (a Review or new Mental Health Care Plan), please ...
Client's are responsible for providing their referral and MHCP. We can not call GPs to request these. Please ask your client to obtain the documents and email or upload them to us.
You must send the Treatment Review Letter to the original GP listed on the client’s MHCP, as per Medicare rules. You can CC the new GP if the client would like them included. ✅ Before sending: Confirm you have the client’s written consent. Ensure ...
Medicare sessions cannot be provided while the client is overseas. You may see the client privately if they are willing to pay out of pocket. Always confirm location and payment type prior to the session.