Please keep your Acuity calendar set to Melbourne time (AEST/AEDT). This ensures consistency across the team. ? Booking for clients in other timezones: When creating an appointment, select the client’s timezone from the dropdown at the time of ...
If you are unwell, please send a text message to your clients through Halaxy to let them know you're unwell and will need to cancel. Then let the admin team know that you are unwell by email and they will reschedule your clients. If you simply want ...
Some clients may be running out of their 10 Medicare-funded sessions for the calendar year and wish to continue privately. You are welcome to offer sessions at your usual or reduced private rate. If your client needs a more affordable option, we have ...
Please email and SMS your client to let them know you need to reschedule, either directing them to our website to book a new time, or by offering them some other specific times you can offer.
Client's are responsible for providing their referral and MHCP. We can not call GPs to request these. Please ask your client to obtain the documents and email or upload them to us.