Understanding Medicare Referrals under Better Access

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• How do I look up a client's Medicare card details?

  Please always check via Halaxy before commencing sessions with a client that their Medicare card is valid (Funding - the button next to the Medicare card number). If it is not, please access HPOS and login using your PRODA details. Please then use ...

• My client's Medicare payment won't go through

  Please see common Medicare errors and fixes here: https://drive.google.com/drive/folders/1DDdrJOLYoHrtgnN8FUqqcnG4YYs3rORl?usp=drive_link

• I want to access the original Mums Matter clinician training

  Structured Online Training – You can re-enrol in our online training modules anytime to refresh your knowledge or revisit key concepts. These modules provide step-by-step guidance on our processes and best practices. Please access the course here: ...

• What do I charge my client when they have had Less than 10 sessions this calendar year (Medicare rebate remaining) but More than 20 bulk-billed sessions with Mums Matter Psychology?

  Please process the Extra Services Medicare Item to the client's credit card Then process the Medicare rebate Please see here: https://drive.google.com/file/d/1Hk-EiYGEI_t7y2AwJg-GK4JQOAYb0wb0/view?usp=drive_link Please also ensure this is booked in ...

• What do I charge my client when they have used More than 10 sessions this calendar year (no Medicare rebate remaining)?

  Please process the Extra Services fee to the client's credit card. No rebate will be possible.